FAQs

1. How can I contact you?

You can reach us by email at carevolvee@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are sourced from reputable manufacturers to guarantee quality and reliability.The delivery time is 2-4 weeks depending on your location

3. Can I get a refund on my products?

Yes, we have a 15-day return policy. If you are not satisfied with your purchase, you can request a return within 15 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at carevolvee@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, though it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange my product for a different one?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order for the desired item.

8. What should I do if my item arrives damaged?

If your item is defective or damaged upon arrival, please contact us immediately at carevolvee@gmail.com so we can evaluate the issue and provide a solution.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.